Website Terms and conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between Brand Etang Ltd. (“Brand Etang Ltd.”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the https://westindiesconcierge.com website and any of its products or services (collectively, “Website” or “Services”).

Cancellations and Refunds

WIC Villas

A cancellation period of 5 days from the date of payment of the deposit will be permitted for each client. In the event of such cancellation a refund of the deposit or any payments advanced will be made to the Client less deductions for bank charges as the case may be PROVIDED that there shall be no full (100%) refund in respect of bookings made within sixty (60) days of the expected commencement of the rental.

  • 60 to 42 days = 50% of the cost of the holiday; 41 to 33 days = 60% of the cost of the holiday; 32 to 15 days = 90% of the cost of the holiday. Less than 14 days = 100% of the cost of the holiday.
  • Early Departures and No shows will be charged at 100% of the cost of the holiday.

WIC Cars

100% refund cancellation period up to 7 days before the start date (non-refundable after 7 days).

WIC Charters

100% refund cancellation period up to 7 days before the charter date (non-refundable after 7 days).

WIC Membership –  (non-refundable)

 

Responsibility for damage and Security Payments

Responsibility for damage and Security Payments – Villas

During the rental period, the Client shall be responsible for all damage caused to the Villa and/or its furnishings by his neglect or that of his guests

The Client is responsible for securing all personal items of value belonging to him and or his guests. Neither the Listing Agent nor the Property Owner will accept any responsibility for the loss of or damage to the same.

The Client agrees to pay a security deposit in respect of his use and occupation of the Villa

This security deposit and and/or for payment of the rental shall be in the form of a credit card hold placed on the Client’s credit card at the time of commencement of the rental period.

Responsibility for damage and Security Payments – Car rentals

  • The Car Renter is hereby bound by the terms and conditions of the Car Rental Agreement. The vehicle must be returned to the same location in which it was picked up for rental and on or before the above indicated due back date and time. There will be additional fees due if the vehicle is not returned as specified in the diagram shown and annotated by the client on the Rental agreement. Where it is permitted by law the Car Renter hereby agrees to pay all Car Rental charges, including the full vehicle value of any vehicle that is not returned to the Car Rental Company, all fines, towing, any court costs, penalties, and or administrative fees that we may incur for parking, traffic and or other violations that may be incurred by the Car Renter during the Car Rental term period as stated in the agreement and to apply any payments made to the charges in whatever order that the Car Rental Company sees as necessary.

Accounts and membership

You must be at least 18 years of age to use this Website. By using this Website and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

User content

We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Brand Etang Ltd. with respect to such other services. Brand Etang Ltd. is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting Brand Etang Ltd. to disclose your data as necessary to facilitate the use or enablement of such other service.

Backups

We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Brand Etang Ltd. or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Brand Etang Ltd. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Brand Etang Ltd. or Brand Etang Ltd. licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Brand Etang Ltd. or third-party trademarks.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Brand Etang Ltd., its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Brand Etang Ltd. has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Brand Etang Ltd. and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Brand Etang Ltd. for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact us.

This document was last updated on July 6, 2018